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Community

Greenbelt makes a positive impact on local communities, working closely with many charities and Residents' Associations UK-wide.

With more than 20 years of experience, we know how important it is to deliver an equitable and accountable service you can have faith in.

Through a binding written code of conduct and multiple regulatory standards nationwide, we aim to be transparent and responsible in all of our dealings - with customers, developers, Local Authorities and our own staff alike.

We're proud of our reputation as a green, progressive and caring company.

  • Our dedicated Community Liaison team provides helpful introductory meetings with our new customers in their local area, and works closely with Residents' Associations to prioritise the issues most important to each community.
  • Since 2014, we've offered access to an independent dispute resolution service in the form of a third-party ombudsman, provided via the Royal Institute of Chartered Surveyors (RICS), for addressing complex issues and resolving escalated disputes.
  • Greenbelt's average annual bill is just £142 - the equivalent cost of only £2.73 per week for our full management, maintenance and dedicated administrative support.
  • We overwhelmingly prefer to offer a flexible, sympathetic payment plan which takes into account customers' needs and situation, which is why less than 0.2% of customers ever see formal action taken for non-payment - that's around 130 individuals, out of more than 62,000.
  • Greenbelt has supported a wide range of charities, community events and other worthy causes, including Marie Curie, Cancer Research, Hearts & Balls, Strathcarron Hospice, Willowbank School, the Ecology Centre, the Ladybug Centre, the Alzheimer's Society and the Royal Horticultural Society.
  • In a recent survey, 85% of respondents said that having a Residents' Association in place helps to achieve a strong ongoing dialogue with Greenbelt's staff and suppliers.